Refund policy

Thank you for shopping at Enchanted Eden Prints. We want you to enjoy your fine art prints and digital downloads. Please review our returns and exchanges policy below.

Returns for Physical Products Time Frame: You can return physical prints within 14 days from the date of purchase.

Conditions for Returns: All returned items must be in their original packaging and undamaged.

Return Shipping Costs: Customers are responsible for the cost of return shipping.

Exchanges for Physical Products Eligibility: We allow exchanges for damaged or defective prints.

Exchange Process: To initiate an exchange, please email us. We will replace the print once the return/exchange is confirmed.

Refund Process: Refunds will be processed within 7 working days once the returned item is received.

Refund Method: Refunds will be issued to the original method of payment.

Custom Orders Policy: Custom or personalised prints are non-returnable and cannot be exchanged.

Contact Information for Initiating a Return or Exchange: To start a return or exchange, please email us.

Non-Returnable Items: Personalised prints and digital downloads are non-returnable and non-refundable.